Reservering appartement

  • Your apartment is booked upon receipt of the booking deposit.
  • This pre-payment should be made by credit card, paypal or by telephone.
  • Your booking is not confirmed until Friendly Rentals receives the pre-payment and you have received the confirmation email from Friendly Rentals.
  • This confirmation email contains all your booking details such as the address of the apartment, contact details, balance due 30 days prior to arrival, and other arrival and departure instructions.
  • The rental balance and the refundable damage deposit must be paid 30 days prior to arrival. The payment method is described in more detail in your reservation confirmation email.


  • You should pay the remaining balance and refundable damage deposit by Paypal 30 days prior to arrival.
  • Payment may also be made by credit card which incurs a 3% (Visa or MasterCard), or 4% (American Express) additional fee. For more Information, please read the apartment description. Under certain circumstances, payment can also be made via bank transfer provided that:
    • The corresponding net amount is received in our bank account 30 days prior to arrival (bank charges are paid for by the guest)
    • We have confirmed reception of such amount in writing


    De toeristenbelasting voor Barcelona bedraagt € 2,48 p.p.p.n. voor maximaal 7 nachten. Dit is niet inbegrepen in de prijs. Niet van toepassing op kinderen tot 17 jaar. Bekijk voor meer informatie de volgende link.


  • All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
  • The prepaid booking deposit will not be refunded in the event of cancellation.
  • In the event of cancellation of a fully paid booking (100% of stay), there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival:
    • 30-15 days before: 50% of the total amount
    • Less than 15 days before: 100% of the total amount.
  • In the event that the guest changes the dates or apartment, it will be considered a new booking and will be subject to the standard cancellation procedures.
  • It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to the aforementioned cancellationpolicy.
  • If, after receipt of the confirmation email, Friendly Rentals is unable to provide the client with the property that they booked or a property with similar or better characteristics, the client
  • Will be refunded subject to the following conditions:
    • 100% of the pre-paid amount before arriving to the apartment.
    • The percentage corresponding to the days not used of the booked stay.


  • Guests will be asked to provide a damage deposit to be paid along with the balance payment as guarantee for the apartment and its content for any damages caused.
  • Guests will also be asked to provide a valid credit card number on arrival. Please note that by accepting our Terms and Conditions you agree that any damage caused by you or your accompanying party will be deducted from your damage deposit and that you will also be liable for any excess damages. Depending on the apartment, a damage deposit ranging from 40 000 JPY to 65 000 JPY will be requested. Please see your confirmation email to see which method of payment is required.
  • All damage deposits paid by Paypal or credit card will be refunded to the same card used for payment. Damage deposits paid by wire transfer will be refunded to an account specified by the guest. In both instances, refund will be between 4 to 7 days following departure from the apartment and after inspection for damages.

Aankomst en Vertrek

  • Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.
  • Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to, or call.
  • Your confirmation email clearly states where you can find your contact person on the day of your arrival.
  • Arrival day
    You should call your contact person when you arrive at the airport (or 1 hour prior to arriving at your destination city) and they will inform you to make your way to the apartment, where our check-in agent will receive you and give you the keys, as well as further apartment Information.
  • The apartment will be available as of 15.00h, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this Information.
  • Please remember that check-in is between 15.00 and 02.00h. If you are arriving after 21.00, there is a lat check-in fee of 30€

Uw vertrek uit het appartement

  • You should leave the apartment before or at 11.00. Leaving after 11.00 without prior authorization will be penalized.
  • If you need to leave the aprtment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the same day. If it is possible, you may stay in the apartment until 18.00h but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18.00h will entail an additional charge corresponding to the full rental price per night of the apartment.
  • On the day of your departure you should leave the apartment clean and tidy with all waste correctly disposed of.
  • Your contact person will be at the apartment at a previously arranged hour to collect the apartment keys and inspect the property. Your damage deposit will be refunded using the same method used for payment:- credit card, Paypal or wire transfer between 4 to 7 days following departure from the apartment and after inspection for damages.
  • We can book a taxi prior to your departure if you request one in advance.

Schoonmaak appartement

  • The apartment will have been cleaned prior to guests arrival.
  • Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.

Aantal gasten en de Identiteit ervan

  • The client should inform Friendly Rentals of the number of guests in the booking.
  • Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Friendly Rentals.
  • The number of clients using the apartment should not exceed the number assigned to each apartment, except for in the case of infants under the age of two.
  • Pets are not allowed unless permission has been specifically granted.
  • Should the client fail to comply with any of the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

Gedragswijze in de appartementen

  • Loud music and parties are strictly prohibited. Guests in a Friendly Rentals apartment should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
  • Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbors should therefore be respected.
  • The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Friendly Rentals reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit..
  • May we remind you that on booking an apartment with Friendly Rentals you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.


  • Neither Friendly Rentals nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
  • In the event that the client fails to comply with the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.