Algemene voorwaarden

Reservering appartement

Uw appartement zal voor u gereserveerd zijn na het voltooien van de aanbetaling.
Deze betaling moet per creditcard voldaan worden of via paypal.
Deze aanbetaling is niet restitueerbaar in geval van annulering.
Uw reservering is nog niet bevestigd totdat Friendly Rentals het aanbetalingsbedrag van de huurprijs heeft ontvangen en u een bevestigingse-mail van Friendly Rentals heeft onvangen binnen 24 uur op werkdagen of binnen 48 uur in het weekend en/of op feestdagen
Houd u er a.u.b. rekening mee dat als u voor dezelfde dag reserveert, de officiële inchecktijd vanaf 17:00 uur is.
Deze bevestigingsmail bevat alle informatie over de reservering zoals het adres van het appartement, contactdetails, het reeds te betalen bedrag en overige aankomst- en vertrekinstructies.
Als u eenmaal bij het appartement aangekomen bent, zult u het resterende bedrag van de reservering en de borg moeten betalen. De betaalmethode staat in de bevestigingsmail van de reservering.

Betalingsinformatie

Controleer alstublieft uw betalingsvoorwaarden in de bevestigingsemail.
Onder bepaalde omstandigheden kan er ook per overschrijving via de bank betaald worden. Dit kan echter alleen indien:

Het te ontvangen bedrag een week voor aankomst op onze bankrekening staat (bankkosten zijn voor de gasten).
We u bevestigd hebben het correcte bedrag ontvangen te hebben.

Sommige villas zullen om een andere betaalmanier vragen. Raadpleeg a.u.b de beschrijving van het appartement voor meer detailles.

Stadsbelasting

BARCELONA

link

HOSPITALET EN REST VAN CATALONIË

De toeristenbelasting voor Hospitalet en rest van Catalonië bedraagt € 0,99 p.p.p.n. voor maximaal 7 nachten. Dit is niet inbegrepen in de prijs. Niet van toepassing op kinderen tot 17 jaar. Bekijk voor meer informatie de volgende link.

Annuleringsbeleid

Alle annuleringen of veranderingen dienen per e-mail of fax gemaakt te worden. Annuleringen of veranderingen per telefoon worden niet geaccepteerd.
De aanbetaling zal niet worden gerestitueerd bij annulering.
Indien u binnen 48 uur voor het inchecken annuleert (15:00 uur lokale tijd), of in het geval dat u niet op komt dagen, zal de totale reservering in rekening worden gebracht.
Indien gasten van data of appartement veranderen, zal dit gezien worden als een nieuwe reservering en zijn de standaard annuleringsprocedures van toepassing.
Indien Friendly Rentals niet in staat is de door de klant gereserveerde woning toe te wijzen, dan wordt de klant hiervan op de hoogte gesteld en zal een andere woning met gelijke kenmerken worden toegewezen. Indien niet tot een overeenkomst wordt gekomen, dan wordt het betaalde bedrag aan de klant gerestitueerd, onder de volgende voorwaarden:
- 100% van de huurprijs voordat u het appartement betreedt.
- Het deel dat overeenkomt met de niet-genoten dagen in de woning tijdens de gereserveerde periode.

Borg

Guests will be asked to provide a damage deposit to be paid along with the balance payment as guarantee for the apartment and its content for any damages caused.
Guests will also be asked to provide a valid credit card number on arrival. Please note that by accepting our Terms and Conditions you agree that any damage caused by you or your accompanying party will be deducted from your damage deposit and that you will also be liable for any excess damages. Depending on the apartment, a damage deposit ranging from 40 000 JPY to 65 000 JPY will be requested. Please see your confirmation email to see which method of payment is required.
All damage deposits paid by Paypal or credit card will be refunded to the same card used for payment. Damage deposits paid by wire transfer will be refunded to an account specified by the guest. In both instances, refund will be between 4 to 7 days following departure from the apartment and after inspection for damages.

Aankomst en Vertrek

Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.
Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to info@friendlyrentals.com, or call.
Your confirmation email clearly states where you can find your contact person on the day of your arrival.
Arrival day
You should call your contact person when you arrive at the airport (or 1 hour prior to arriving at your destination city) and they will inform you to make your way to the apartment, where our check-in agent will receive you and give you the keys, as well as further apartment Information.
The apartment will be available as of 15.00h, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this Information.
Please remember that check-in is between 15.00 and 02.00h. If you are arriving after 21.00, there is a lat check-in fee of 30€

Uw vertrek uit het appartement

You should leave the apartment before or at 11.00. Leaving after 11.00 without prior authorization will be penalized.
If you need to leave the aprtment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the same day. If it is possible, you may stay in the apartment until 18.00h but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18.00h will entail an additional charge corresponding to the full rental price per night of the apartment.
On the day of your departure you should leave the apartment clean and tidy with all waste correctly disposed of.
Your contact person will be at the apartment at a previously arranged hour to collect the apartment keys and inspect the property. Your damage deposit will be refunded using the same method used for payment:- credit card, Paypal or wire transfer between 4 to 7 days following departure from the apartment and after inspection for damages.
We can book a taxi prior to your departure if you request one in advance.

Schoonmaak appartement

The apartment will have been cleaned prior to guests arrival.
Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.

Aantal gasten en de Identiteit ervan

The client should inform Friendly Rentals of the number of guests in the booking.
Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Friendly Rentals.
The number of clients using the apartment should not exceed the number assigned to each apartment, except for in the case of infants under the age of four.
Pets are not allowed unless permission has been specifically granted.
Should the client fail to comply with any of the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

Gedragswijze in de appartementen

Loud music and parties are strictly prohibited. Guests in a Friendly Rentals apartment should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbors should therefore be respected.
The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Friendly Rentals reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit..
May we remind you that on booking an apartment with Friendly Rentals you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.

Aansprakelijkheid

Neither Friendly Rentals nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
In the event that the client fails to comply with the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.