Your apartment is reserved upon receipt of documentation, payment and signing of contract:
* If you are not an EEC citizen, we require that you open an account with a bank which allows direct debits from Spain.
When we have the necessary documentation you will receive instructions regarding payments. These payments are required prior to gaining access to the property and can be paid by credit card or wire transfer and are:
Agency fees for individuals to be confirmed directly with our agents.
Reservations with a specified entry and departure date.
If you advise us with less than 2 months notice that you are cancelling part of your stay, the penalization will be the amount of the 2 months damage deposit. If you advise us 2 or more months prior to your departure, there will be no penalization.
You can choose to pre-pay the entire stay, including estimated costs for utilities. In the event of cancelation, the pre-paid amount is non-refundable.
Reservations of 1 – 11 months with open end date.
Payment is on a monthly basis by direct debit with payment due before the 3rd working day of each current month.
You must indicate your leaving date during your stay. If you advise us with less than 2 months notice, the penalization will be the amount of the 2 months damage deposit. If you advise us 2 or more months prior to your departure, there will be no penalization.
Payment is on a monthly basis by direct debit with payment due before the 3rd working day of each current month. Any bank charges incurred due to returned payments will be assumed by the client. All payments must clearly show reference ID and client name as it appears on the contract.
Some apartments have a fixed monthly rate for utilities. For all the other apartments, utilities are NOT INCLUDED in the rental price of the property and will be calculated based on normal use and size of the property. Our professional team will advise you of this.
Utility bills are not included in the monthly rental price. This is a set monthly fee of 280€ which corresponds to: maintenance, building charges, tax, water, electricity and wifi.
When Friendly Rentals have confirmed that the property is available for your use and have receipt of all required documentation and payments you will be required to sign a contract agreeing to terms of your stay including, but not limited to, duration, costs and Terms and Conditions.
The cancelation policy is dependent on the type of contract chosen by you, however, in all cases, the agency fee is non-refundable.
Reservations with a specified entry and departure date:
When your arrival date is not within 1 month
In the event of cancelation of a pre-paid reservation, the full pre-paid amount is non-refundable.
Reservations of 1 – 11 months with flexible end date indicating leaving date during stay:
A security deposit, equivalent to 2 months rent, is required as guarantee for the apartment and its contents against any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages
Your security deposit will be refunded between 30 and 45 days following your departure assuming everything is in order following cleaning and final inspection.
You should advise us prior to arrival of your expected arrival time so that we can plan your check-in. Please keep your contact person informed of any changes or delays.
Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can also send this information via email to firstname.lastname@example.org or call on (+34) 93 268 80 51.
Your contract clearly states the address of the apartment.
Your contact person will meet you at the apartment and hand over the keys along with any relevant instructions.
Your apartment will be available as of 15:00hrs, however we will always try to accommodate clients arriving early if possible. Key hand-over will be done within normal office hours.
Preparation for Departure
During the week prior to your departure, a pre-check out visit will be coordinated with you to review the apartment in your presence.
On the day of your departure
You should leave the apartment on or before 11.00hrs.
If a later departure time is required please confirm with your contact person if this is possible. Departures after 18.00hrs will be subject to a prorated charge of one night of the monthly rent.
You should leave the apartment clean and tidy with all waste correctly disposed of. Additional cleaning charges may be incurred if the property is not left in suitable conditions.
Leave the keys on the table and close the door behind you after making sure that you have all of your personal belongings with you and ensuring that the main door to the building is not locked with a key.
The apartment will have been cleaned prior to your arrival and fresh linens and towels provided for your stay.
The final cleaning is mandatory and the price is established according to the size of the property. This amount will be clarified with you when making the reservation and should be paid along with your first month’s rent.
During your stay, you should respect the local criteria and guidelines for the correct disposal of garbage. Garbage bags must not be left in the common areas of the buildings.
The number of guests in the apartment should not exceed the number legally permitted in each apartment, except in the case of infants under the age of two.
Pets are not allowed unless permission has been specifically granted.
We would appreciate your full cooperation in keeping noise to a reasonable level when in the apartment and common areas of the building. Your apartment is located in a residential building with people rising early for work or studies. Quiet time in the evenings should therefore be respected. On signing the contract, you, the client, agrees to behave responsibly and correctly on behalf of yourself and accompanying party.
Neither Friendly Rentals nor the owner will be held responsible for any direct or indirect damages caused to the apartment as a consequence of use by the client. This includes, without limit to, damages, loss due to fire, theft and/or criminal misconduct. All of our apartments have insurance that covers water damage, fire and civil liability, but does not cover loss of personal belongings due to theft.
We remind you that on booking your apartment with Friendly Rentals you automatically accept our Terms and Conditions which we expect you to comply with fully.
Opening Hours: Monday to Saturday 9am to 8pm.Sunday 9 am to 5 pm.
We speak: Spanish, English, French, Italian, German, Portuguese, Russian and Dutch
FRIENDLY RENTALS, S.L. ensures the privacy of your personal data in accordance with Spanish Organic Act on Personal Data Protection 15/1999.
Visitors to this website are not obliged to provide any personal information. However, you may be asked to submit personal data if you choose to fill in a form.
Any personal data thus submitted will be used to manage users’ requests and to send them information on our company and its services by any means of communication. By filling in a form on our website, you explicitly agree to receive such information. If you do not wish to receive this kind of information, you should send an email with the subject “UNSUBSCRIBE” to email@example.com.
Your personal data will be saved on a customer file owned and managed by FRIENDLY RENTALS, S.L., PASAJE SERT, 1-3 BAJOS, BARCELONA, 08003, CIF: B-63257810, entered in the Barcelona Companies Register at T 35922, F 1, S 8, H B 278180, I/A 1 (24.10.03).
You may exercise your right to access, amend, cancel and oppose the use of your personal data by writing to the company at the above address, including a copy of your ID card, passport or equivalent document.
If you do not provide your personal data, you will not be able to access the service in question. You have the right to receive an answer to any questions or queries you might have in this regard. If you submit your personal data in an email, the said email and the information it contains will be saved on a customer file in order to manage the request in question. You should be aware of your rights indicated in the previous paragraph.
All your personal data will be removed from our database in the following circumstances:
1. At the user’s request.
2. When this data is no longer of any use for the purpose for which it was submitted.
Should any questions or differences of opinion arise, both parties hereby expressly renounce their own jurisdiction or any other that may legally correspond to them and agree to submit themselves to the jurisdiction and authority of the courts of law of the city of the owner of website.