Booking with Friendly Rentals is quick and easy. Simply follow these steps:

WHAT HAPPENS NEXT?

Along with the confirmation of your booking, you’ll also receive information on your stay

ARRIVAL
Where to check in and pick up the keys
Depending on the apartment in question, you might have to check in and pick up the keys at our office or at the apartment. The confirmation email you’ll receive at the end of the booking process contains exact instructions for the day you arrive.
How to pay the outstanding amount
It depends on the apartment. The confirmation email you’ll receive at the end of the booking process clearly sets out how you can pay the outstanding amount for your stay. Some apartments accept credit card and/or cash;others prefer cash.
When to pay the outstanding amount
The only destinations that require you to pay the outstanding amount before you arrive are New York and Rio de Janeiro. To check the payment conditions for our apartments in New York and Rio de Janeiro, go to the apartment page, where you’ll find all the relevant information under the “Description” tab, or contact our customer service team.
How to pay the returnable damage deposit
It depends on the apartment. The confirmation email you’ll receive at the end of the booking process clearly says how you can pay the damage deposit. Some apartments accept credit card and/or cash;others prefer cash. You can check the methods of payment directly online on the apartment page: if the “apartment details” include a credit card symbol, you can pay by card (Visa/MasterCard or American Express as specified on the webpage). If there is no credit card symbol, you have to pay the damage deposit in cash.
DEPARTURE
How to check out and return the keys
It depends on the destination and apartment. When you arrive, your contact person will tell you how to return the keys on the day you leave
Getting your damage deposit back
Once we’ve inspected the apartment, we’ll return your damage deposit in cash or by credit card, depending on how you paid it when you arrived.

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