Booking an apartment

Enter your destination, travel dates and number of people in the blue search box at the top of our webpage. Click "Search" and in a few seconds the system will show the list of all available apartments

If you want to see the factsheet for a specific apartment, click "See Apartment" and check the dates calendar in the blue box on the right of the screen;the system will automatically calculate the total price for your stay.

Booking with Friendly Rentals is quick and easy. Simply follow these steps:

Enter your destination, travel details and number of people in the blue search box at the top of our webpage. Use the "Bedrooms" filter if you want to specify the number of bedrooms and find your ideal apartment even faster.

You’ll see a list of available apartments. Click "See apartment" to see the description, photos, location and price of the apartments you like the most.

Once you’ve found your ideal apartment, click the green box marked "Book now".

Enter your personal details in "Booking details", read and accept our terms and conditions of use/privacy policy and click the green box "Book". If you want to take out the cancellation insurance offered by the insurance company Mapfre, click the corresponding box. The cost of the insurance will be automatically added to the total amount for your booking.

Enter your credit card details securely in "Payment details" to pay the deposit for your booking.

In a few seconds we’ll send a confirmation email if the payment has been successful.

Within 24 hours (48 hours at weekends) you’ll receive an email with your booking reservation and instructions to follow on the day you arrive. This email will also include the address of your apartment, the name and phone number of your contact person and all the information on how to pay the outstanding amount and check in.

If you want to make a last-minute booking for today or tomorrow—no problem! We’ll send you an immediate confirmation or return your deposit!

It’s that easy! Have a great stay!

All cancellations should be communicated in writing, either by email or fax. No deposits paid to confirm bookings will be returned in the case of cancellation.

If a customer cancels a reservation paid in full, the cancellation charge will increase as the start of the rental period gets closer:

  • Over 90 days before the booked arrival date: 25% of the total amount
  • 30-89 days before the booked arrival date: 50% of the total amount
  • Less than 30 days before the booked arrival date: 100% of the total amount

These terms and conditions apply to most of our destinations: Barcelona, Madrid, Valencia, Florencia, Roma, Venecia, Lisboa, Ámsterdam…

Other destinations, such as London and New York, have their own special cancellation terms and conditions:

London
  • Cancellations received less than 14 days before the booked arrival date will be charged 50% of the total balance
  • Cancellations received less than 48 hours before the booked arrival date will be charged 100% of the total balance
New York
  • No money whatsoever will be returned to any customers who cancel a booking paid for either in part or in full.

Regardless of your destination, your apartment may be subject to special terms and conditions of use: in this case you’ll find all the details on the cancellation policy on the "Description" tab on the apartment factsheet.

The quickest way to confirm your booking is to pay the deposit with a credit/debit card or PayPal, using our online payment gateway. This safe, effective method is strictly confidential and ensures the utmost security for your transactions.

Contact our customer service team, who will help you pay over the phone. If you still have problems, your bank may have blocked payment (perhaps because you aren’t authorised to make online payments in a different currency, have limited bank account, etc…). Contact your bank and check your terms and conditions.

Depending on the country where the card was issued, you may or may not be able to use a debit card to pay online. If your payment is not accepted, try to pay with a credit card or contact our customer service team, who will help you pay over the phone.

This cancellation insurance policy is offered by Mapfre insurance company. It covers, in part or in full, the deposit paid to confirm your booking, depending on the reasons for the cancellation. If the booking has not been cancelled for a justified cause, the insurance will not cover the deposit paid.

If the payment of the deposit has successfully gone through, we’ll shortly send you a confirmation email to the address you gave. In 24 hours (48 hours on weekends) you’ll receive an email confirming your booking and setting out the instructions you should follow on the day you arrive. If you’ve just made a last-minute booking for today or tomorrow, don’t worry: we’ll send you an immediate confirmation or, on the contrary, return your deposit!

The confirmation email contains all the information on your stay and confirms that the booking process has been successful.

It also contains the apartment address, the name and phone number of the contact person, information on the ways of paying the outstanding balance and how to check in.

Within 24 hours (48 hours on weekends) of paying your deposit.

Make sure it isn't in your spam folder;if it isn’t, please contact us.

You’ll find the full address of your apartment in the confirmation email you’ll get within 24 hours (48 hours on weekends) of paying your deposit.

However, you can see the location of the apartment on the map on the "Location" tab on the apartment factsheet.

You can see the methods for paying the balance directly online on the apartment factsheet: if there is a credit card symbol in the "Apartment features" section, you can pay the balance by credit card (Visa/MasterCard or American Express, as stipulated on the webpage). If there is no credit card symbol, you will have to pay the balance in cash.

Depending on the apartment in question, you should pick up the keys either at the apartment or at our office. The confirmation email will give the exact instructions to follow on the day you arrive.

If Friendly Rentals is unable to offer customers the apartment they booked, the company will do everything possible to offer them a similar apartment. If this apartment should not be to the customer’s liking, or if there are no other apartments available for the dates in question, the deposit paid will be refunded in full.

If you have already reserved an apartment

It depends on the apartment. Please contact our customer service team to find out about the payment conditions for the apartment you’ve chosen.

It depends on the apartment. You can find out more about paying the balance directly online on the apartment’s page: if there is a credit card symbol in the "Apartment features" section, you can pay the balance by card (Visa/MasterCard or American Express, as specified on the website). If there is no such symbol, you’ll have to pay the balance in cash. To avoid carrying around large amounts of cash, we recommend you withdrawing the money from an ATM once you’ve left your suitcases in the apartment. You should check with your bank that you can make international withdrawals and find out what your daily withdrawal limit is.

Yes. Whatever apartment you’ve booked, Friendly Rentals can provide you with an invoice for the deposit paid online.

It depends on the apartment. Contact your customer service team before booking and check the specific terms and conditions for the apartment in question.

No, you can’t. Regretfully, we can’t give you this information, but, don’t worry, you’ll find their contact telephone number in the email confirming your booking.

You’ll be given the full address of the apartment in the confirmation email within 24 hours (48 hours on weekends) after paying your deposit.

They usually speak the language of the country where the apartment is located and English. They are extremely experienced in dealing with travellers from all over the world, so you won’t have any problems communicating with them. And if you need any additional assistance, you can always contact our office. Our customer service team will be glad to help you in any way whatsoever!

It depends on the apartment. If there is a picture of a cot or a high chair on the apartment’s page, this means there is one in the apartment.

If there isn’t a picture of a cot or a high chair on the apartment’s page but you would like to request one, please contact our customer service team and we’ll do everything we can to find out whether we can satisfy your needs.

In any case, please let us know whether you’ll be needing a cot or a high chair in the booking notes;in this way we’ll be able to ensure it will be there waiting for you when you arrive at the apartment.

If you’ve already made a booking and would like to add a cot or a high chair, please contact our customer service team and check the terms and conditions of the apartment you’ve booked.

Simply click the link "See my booking" that you’ll find in the confirmation email.

Contact our customer service team. If the apartment is available for the night(s) in question, we’ll update your booking and confirm the new total price of your stay. To guarantee any extension of your booking, you’ll have to pay an additional deposit: please call our office and we’ll process the payment directly by phone.

You can add as many extra people to your booking as you like, provided you don’t exceed the total number of people the apartment can sleep, as set out on the apartment factsheet. Contact our customer service team: we’ll update your booking, confirm the new total price of your stay and tell you how to pay for the additional deposit to guarantee any changes.

You may cancel one or more nights in your booking provided you still meet the required minimum number of nights’ stay for the apartment in question. We kindly remind you that the deposit paid for your original booking is strictly nonrefundable, so although we will make the necessary changes to the price of your stay, we will not return the proportional part of the deposit you paid.

If the number of nights you cancel takes you below the required minimum number of nights’ stay for the apartment in question, the price of your stay will remain unchanged.

Contact our customer service team. We’ll make the necessary changes to your booking and confirm the new total price of your stay. Remember that the deposit you paid to guarantee your initial booking is strictly nonrefundable: if the new price should work out to be less than the amount of the initial booking, we won’t return the proportional part of the deposit you paid.

Normally we are unable to move a booking from one apartment to another. Our apartments belong to different owners who reserved the dates of your booking in the apartment calendar on the day you made your booking. If we had to move your booking we would have to treat it as a cancellation and pay the owner compensation. Nevertheless, one owner may own a number of apartments available for rent through Friendly Rentals. In this case, we could move the booking to another apartment. Contact our customer service team and check the terms and conditions of the apartment in question.

Check-in & Check-out

It depends on which apartment you choose. You might have to pick the keys up at our office or you might be given them at the apartment itself. The confirmation email you’ll receive once you’ve completed the booking process contains all the instructions to follow on the day you arrive.

It depends on which apartment you choose. You might have to check in at our office or you might be able to check in the apartment itself. Each apartment has its own check-in place. The confirmation email you’ll receive once you’ve completed the booking process contains all the instructions to follow on the day you arrive.

In general, you can check in between 3 pm and 2 am. Please note that check-ins after 9 pm incur a €30 fee, payable directly on arrival. Some of our apartments have additional check-in conditions: look at the apartment factsheet or your confirmation email to check the exact check-in times for the apartment you’ve booked.

In general, you have to check out by 11 am. Please note that some of our apartments have special check-out conditions: look at the apartment factsheet or your confirmation email to check the exact check-out time for the apartment you’ve booked.

Yes, provided the apartment is clean and there are no guests leaving the flat on the day you arrive. When you get to your destination, call your contact person (you’ll find their mobile phone number in the confirmation email you’ll receive once you’ve completed the booking process) to confirm what time you can enter the apartment.

Yes, provided there are no guests arriving on the day you leave. On the morning of your departure day, your contact person will be able to let you know whether the apartment is booked or not.

It depends on which destination you choose. If you’ve booked an apartment in Barcelona, Sitges, Madrid or Valencia, you can leave your luggage at our office during office hours.

If you’ve booked an apartment somewhere other than Barcelona, Sitges, Madrid or Valencia, we’ll give you the phone number of the person who’ll be there to meet you on the day you arrive so they can tell you about nearby places where you can leave your luggage before you check in.

It depends on which destination you choose. If you’ve booked an apartment in Barcelona, Sitges, Madrid or Valencia, you can leave your luggage at our office during office hours.

If you’ve booked an apartment somewhere other than Barcelona, Sitges, Madrid or Valencia, the person who met you on the day you arrived will tell you about nearby places where you can leave your luggage after you’ve checked out.

Our apartments are in the top city destinations and have been carefully selected to offer you a pleasant, comfortable stay.

Our website features maps, detailed descriptions and photos of all our apartments: finding a flat to meet your own particular needs it’s quick and easy;when you arrive, you’ll find the apartment as described.

Your apartment has been reserved especially for you ever since the moment you booked it;if we moved you to a different apartment, we’d have to pay the owner compensation for cancelling your booking. So if you really wanted to change apartment without a valid reason, we’d have to cancel your booking and make a new one, in which case we wouldn’t return any of the money you’d paid.

If, however, you do have valid reason for wanting to change apartment, call your contact person and we’ll do everything possible to solve the problem.

It depends on which apartment you choose. The confirmation email you’ll receive once you’ve completed the booking process will clearly state how you can pay the damage deposit. Some apartments accept payment by credit card and/or cash;others will only accept cash. You’ll find details of the methods for paying the refundable damage deposit online on the apartment factsheet: if there is a credit card symbol in the "Apartment features" section, you can pay by credit card (Visa/MasterCard or American Express, as stipulated on the webpage). If there is no credit card symbol, you will have to pay the refundable damage deposit in cash.

Once we’ve inspected the apartment, we’ll return your damage deposit either in cash or paid to your credit card, depending on how you paid it on the day you arrived. If you paid in cash, you’ll get the money back on the day you leave. If you paid by card, the money will be paid back to the same card within eight days after you leave.

Some of our apartments have a parking place;others don’t. Look at the apartment factsheet to check whether your apartment does or not. If it doesn’t, don’t worry: when you arrive and call your contact person you’ll be given all the necessary information to park nearby without any trouble.

Inside the apartment

It depends on the apartment you’ve booked. In general, you’ll find everything you need when you first arrive: washing-up liquid, scouring pads, toilet paper, etc.

Almost all our apartments have a free internet connection. Check the "Apartment features" section on the apartment factsheet.

It depends on the apartment you’ve booked. Check the "Apartment features" section on the apartment factsheet. The kitchen will be equipped with all the utensils you’ll need to cook: pots, pans, plates, cutlery, glasses, mugs, etc.

Yes, you’ll find towels and sheets in all our apartments.

It depends on the apartment you’ve booked. Check the "Check-in/Check-out" section on the apartment factsheet and find out if you can travel with your pet.

It depends on the apartment you’ve booked. Check the "Check-in/Check-out" section on the apartment factsheet.

If smoking isn’t allowed, you can smoke on the terrace or balcony, provided you don’t get any smoke inside. Be considerate towards the neighbours and don’t throw any cigarette butts or ash out of the window or off the balcony or patio.

Call the contact person so we can replace any missing or broken items as quickly as possible.

Call the contact person so we can send a maintenance technician to fix it or replace it as soon as possible.

No, you don’t have to thoroughly clean the apartment. We simply ask that you leave it neat and tidy and take out the rubbish. Please don’t leave rubbish outside the door to your apartment or outside the door to the building: use the rubbish bins provided for that purpose in the street.

If there’s an emergency before 9.00 pm call the contact person at the number you’ll find in the confirmation email. After 9.00 pm, and only in the case of a genuine emergency, call the emergency number given in the confirmation email. We’re always on hand to help you with whatever you need.

Email our customer service team at info@friendlyrentals.com. We’ll try to locate the object as quickly as possible.

Subscribe to receive our special offers

If you would like to recieve monthly updates from us, write your email here and we'll send you information on our current offers and promotions