• How can I find out which apartments are available for my dates?
  • How do I book an apartment?
  • What is the company’s cancellation policy?
  • How do I pay for my booking?
  • I don’t seem to be able to pay online with my card. What should I do?
  • Can I book online with a debit card or does it have to be a credit card?
  • What is the cancellation insurance?
  • I’ve just booked an apartment online. What should I do now?
  • What does the confirmation email contain?
  • When will I receive the confirmation email?
  • I haven’t received the confirmation email. What should I do?
  • How do I find out the exact address of the apartment?
  • How can I pay the outstanding balance?
  • How do I pick up the keys to the apartment?
  • What happens if my booking isn’t confirmed?

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