Friendly Rentals Blog

Friendly Staff help Friendly Couple!

Monday, 19 April 2010 
Barcelona > Inside FR 690 times read, 1 Comments  




Some mature (but very young at heart) clients came to the office on Saturday looking for a way to  home because of the volcano problem. They spent 2 hours with staff as they maybe weren't as computer friendly as some of our younger clients. After exhausting every possible mode of transport except walking or swimming! Bus, fully booked, train, fully booked, the finally hired a car to take them to Saint Malo for their Ferry on Thursday.

They were so grateful to us, that they even invited some of us out for dinner that evening... Being very considerate and considering that the clients were "melting" their credit cards making all these arrangement we felt that we could not take them up on their very sweet offer!
The clients are now on their way today and should be home in about 4 days. And, to our surprise, we received a lovely bouquet of flowers delivered to the office this morning to say thank you. Sometimes, when people are in difficult situations, they make the most of it. This lovely couple definitely made a pleasure to help them. So Lesley and Ted (you know who you are) - thank you so much for the lovely flowers, they are very much appreciated and a lovely surprise for a chaotic Monday morning. We hope you have a safe -if long- journey home. 

Marketing Team

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User Comments:
Sean, 02 June 2011
That's true customer service! And look how FriendlyRentals gets a return value. Helping and sharing is truly the new economy.

Thanks for sharing this kind story.


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For apartment rentals in Barcelona contact Friendly Rentals at
Phone +34 932 688 051 Fax +34 932 688 052. Pasaje Sert 4 bajo, Barcelona 08003, Spain. 

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